When is my reservation firm and confirmed
When we have collected 100% of the stay:
- At least 7 days before arrival, the establishment will charge 100% of the stay
- For reservations between July 15th and August 25th, the establishment will charge 100% of the stay at least 30 days before entry.
How can I confirm that you have received my reservation?
If you have booked through our website, in the upper left part of the web you will find the menu with the section "My Booking" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.
How many people can sleep in the apartments? Is it paid per apartment or per person?
Prices are set per apartment and are calculated depending on the number of people staying (adults and children over 3 years old). The number of people staying in an apartment must not exceed that indicated in the accommodation (see rate) with the exception of children under 3 years of age.
Do children pay? Up to what age are considered children?
Children under 3 years old can stay for free. We have cots and high chairs (for a fee), please let us know at the time of booking.
Do I need to make a deposit?
- At least 7 days before arrival, the property will charge 100% of the stay.
- For reservations between July 15th and August 25th, the establishment will charge 100% of the stay at least 30 days before entry.
Do I have to pay a supplement for paying by credit card?
No. It is a form of payment as valid as the transfer. However, to stay in our apartments, you must always provide a valid credit card to formalize the deposit.
How can I get to the hotel?
On the website of each property you will find the address and a Google Maps icon. Click on the icon to open the map and check your location to see the best route to the hotel.
How can I cancel my reservation? What happens if I cancel my reservation?
Cancellation policy:
• If you cancel or modify up to 7 days before entry, no charges will be generated.
• If you cancel or modify up to 3 days before entry, 50% of the total reservation will be lost.
• If you cancel or modify 2 days before entry, the client will lose 100% of the total reservation.
Reservations between July 15th and August 25th:
• 30 days before entry, if you cancel or modify, no charges will be generated.
• From 29 days before entry, when modifying or canceling the client will lose 100% of the total reservation.
Is there an extra charge?
No. All the prices of the rates include the corresponding VAT. The price indicated at the time of booking is the final price, you will only have extra expenses if you request any of the additional services that we offer, such as: additional cleaning, pet, parking, cot rental ...
Is there a reception?
We have a reception service located in Plaza de la Senyoria nº 2, in Port Saplaya. Reception hours are from 10:00 to 14:00 and from 16:00 to 20:00. After hours, we will provide you with a telephone for emergencies.
Where can I collect the keys to the apartment?
At our reception you must check in and we will give you the keys. After hours (10:00 a.m. to 2:00 p.m. and 4:00 p.m. to 8:00 p.m.), we have a late-check-in car service.
Do I have any supplements if I arrive at night or at dawn?
Outside reception hours, we have the Auto Late Check-In service available to our clients. It has a cost of € 15.
This service consists of leaving the apartment keys inside a safe, located in the courtyard next to the Reception, which works with codes. If at the time of making your reservation you request this service, you will be sent an email one day before entry with the necessary codes to access said safe.
At what time should I leave the apartment?
The departure time from the apartments is until 11:00 h. There is the possibility of checking out later, but it is subject to availability, after consulting the reception and paying the corresponding fee.
How is the apartment check out?
Reporting it duly at reception and handing over the keys. In the event of an early departure (before the Reception opens), you must leave the keys in the mailbox designated for this purpose which is located next to the Reception entrance, on the left side. There is a white gate with a space to enter the keys.
Can I leave suitcases?
There is no problem in leaving your suitcases at Reception, we will keep them without any surcharge.
How should I leave the apartment?
We ask all our clients to leave the apartment in similar conditions to how they found it (garbage thrown away, china, clean dishes and kitchen, air conditioning and lights off, etc). In case you want us to carry out these tasks, the cost of this service is €40 for additional cleaning.
If I need something, who do I turn to?
At Reception we will be happy to assist you.
Reception hours: Monday to Sunday from 10:00 to 14:00 and from 16:00 to 20:00.
For any serious emergency incident outside of business hours, you can contact our staff at the following number: 626 467 017.
Do the apartments have parking?
We have private parking, it is underground and has direct access to the apartments. The price of the parking is €10 per day. Some of the spaces are narrow, please check with reception for more information.
Is there a supplement to have a cot in the apartment?
The cots are travel type, they are delivered equipped with bedding and pillow and have an extra price of €5 per day.
How can I access the pool?
Apartamentos Port Saplaya offers free access to the municipal swimming pool open during the season (generally from the end of June to the beginning of September, depending on the weather). It is located approximately 300 metres from the reception of the apartments. At reception you will be provided with a free access card for guests staying in the apartments.
Will I have a cleaning service during the stay?
For stays longer than 7 days there is a change of sheets and towels. If you wish, you can request an extra cleaning service at a cost of €40.
Change of bed linen and towels
The apartments are fully equipped with sets of two towels per person. The beds are prepared with sheets, blankets and bedspreads. Every 7 days from check-in, our team of chambermaids will provide you with a clean set of towels and sheets per client.
Do the apartments have a hairdryer?
Yes, all apartments have a hairdryer.
What does each apartment include?
Please consult the list in the description of each apartment. You will find in the
Directory of each apartment the complete inventory of the objects with which it is equipped.
Do I need to bring something?
You will find our apartments fully equipped with everything you need for a pleasant stay. However, beach towels, personal hygiene items, or any type of food or drink are not included.
Are towels and bed linen included in the apartment?
The apartment is delivered equipped with bed linen and bath towels.
What kitchen utensils does the apartment have?
In the kitchen there is complete kitchenware available for the number of people staying. You will find in the
Directory of each apartment the complete inventory of the objects with which it is equipped.
Do all the apartments have sea views? And terraces?
Yes, the three buildings are on the beachfront and each apartment has a terrace with direct views of the sea.
Is there WIFI in the apartments?
Yes. The apartments have free high-speed Wi-Fi, so you can enjoy your favorite series, work remotely, etc. In addition, there is also at reception.
Do you have soap / amenities in the bathroom?
Yes, they have soap/amenities available in the bathroom, not including toilet paper. You will receive a courtesy roll upon arrival. The Premium apartments have soap gel in the bathrooms and toilet paper
Is smoking allowed in the apartments?
Yes, we have apartments for smokers.
What happens if something is lost or broken?
We kindly ask you to notify Reception as soon as possible to replace and / or repair it and assess its cost. You will find in the
Directory of each apartment the complete inventory of the objects with which it is equipped. If after your departure any lack or damage not indicated is observed, your charge will be made against the deposit made.
Are pets allowed?
Yes. We kindly ask you to tell us at the time of booking that you will be staying with your pet. We have apartments to accommodate them. The pet must be well educated so as not to affect the basic rules of coexistence and not cause inconvenience to the adjacent neighbors. We will provide a feeder and water trough for your pet. The supplement is €15 per day per pet. More information in the
pet-friendly section.
What time can I enter the apartment?
The official time of entry to the apartments is 16:00. However, if you arrive earlier and the apartment is ready and available, we will have no problem handing you the keys. Always subject to availability.
Can I do the laundry in the apartment?
Yes. There is a washing machine in each apartment or in the common area on the terrace of the Trinquete building, at your disposal. In addition, each apartment has a folding clothesline for drying clothes, an iron and an ironing board.
